Refund policy

Return, Refund & Cancellation Policy

PureWell Home | www.purewellhome.co

At PureWell Home, we want you to shop with confidence. We understand that purchasing home water treatment equipment is an important investment, and we are committed to providing clear information, responsive support, and a straightforward process for returns and cancellations.

Please review this policy before placing an order, as certain products may have manufacturer-specific return requirements.

Order Cancellations

Before Shipment

If you need to cancel an order, please contact our customer support team as soon as possible.

Eligible standard orders may be canceled for a full refund before shipment, provided they have not entered a non-cancelable production or fulfillment stage.

To request cancellation, contact us at:

Email: purewellhome@gmail.com

Phone: (718) 219-5687

Custom and Made-to-Order Products

Certain products are manufactured, configured, or specially ordered according to customer specifications.

These products may not be eligible for cancellation or return once production or a disclosed non-cancelable order process has begun.

Any applicable restrictions will be disclosed before purchase. Your statutory rights regarding defective products, non-delivery, and other legally required remedies remain unaffected.

Returns & Exchanges

We accept eligible return requests initiated within 30 days of delivery, subject to the conditions below.

To qualify for a standard change-of-mind return:

The product must be unused and uninstalled.
The product must be in its original packaging, with all included components and documentation.
The product must be eligible for return under the applicable product-specific policy.
A return authorization must be obtained before shipping the item back.

Some products may have different return windows or restrictions. These will be disclosed on the relevant product page before purchase.

Please do not send products directly to a manufacturer or warehouse without receiving return instructions from PureWell Home.

Return Shipping & Restocking Fees

For approved change-of-mind returns, customers are generally responsible for return shipping costs.

Large water filtration systems, softeners, and other heavy equipment may require specialized freight transportation.

An applicable restocking fee may also be charged where disclosed before purchase. The amount will depend on the product and manufacturer.

Before authorizing a return, we will explain the applicable shipping costs and restocking fees.

For incorrect, defective, or damaged products, we will review the circumstances and arrange an appropriate resolution in accordance with applicable law.

Damaged or Incorrect Orders

We take shipping-related concerns seriously.

Please inspect your delivery as soon as it arrives.

If you notice visible damage to the packaging or equipment:

Photograph the packaging and affected product.
Note visible damage on the carrier's delivery receipt when possible.
Keep the original packaging and included materials.
Contact our support team promptly with your order number and photographs.

For freight deliveries, we strongly recommend reporting visible damage within 24 hours to help us coordinate with the shipping carrier.

Reporting after 24 hours does not automatically eliminate any rights or remedies available under applicable law.

If you receive an incorrect, damaged, or defective item, contact us so we can review the issue and determine the appropriate replacement, repair, or refund process.

Shipping & Delivery Estimates

Estimated shipping and delivery times may vary based on product availability, manufacturer processing, freight transportation, and delivery location.

We aim to provide accurate shipping estimates using information supplied by our fulfillment partners.

If we cannot ship within the promised timeframe, we will notify you and provide the options required by applicable law, including the opportunity to cancel and receive a refund where applicable.

Manufacturer Warranties

Warranty coverage varies by product and manufacturer.

Where a manufacturer warranty applies, its duration, coverage, exclusions, and claim procedures will be identified in the relevant product documentation or product listing.

Manufacturer warranties are separate from our return policy.

For warranty assistance, please contact our customer support team.

Refund Processing

Once an eligible return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method, less any applicable, previously disclosed return shipping or restocking charges.

Refunds required by law will be processed within the applicable legal timeframe.

Your financial institution may require additional time to post the refund to your account.

Payment Disputes

We encourage customers to contact PureWell Home directly whenever an issue arises with an order.

Our team will work to investigate concerns involving deliveries, product conditions, cancellations, and refunds.

Nothing in this policy limits a customer's right to dispute a transaction through their payment provider or exercise other rights provided by applicable law.

Contact Information

PureWell Home

Operated by Sarvina Commerce LLC

Website: www.purewellhome.co