Shipping & Delivery Policy

PureWell Home | Better Water. Better Living.

At PureWell Home, we're committed to providing a smooth, reliable, and transparent delivery experience. We work closely with our suppliers and shipping partners to get your order to you as efficiently as possible.

Order Processing

Most in-stock orders are processed within 1–2 business days after purchase (an estimate, not a guarantee) and shipped using a tracked delivery service whenever tracking is available.

Depending on the product's size, weight, and shipping requirements, orders may be shipped by parcel carriers such as UPS, FedEx, or USPS, or by a freight carrier.

Processing times may vary depending on the manufacturer, product availability, and whether an item is made to order. Any product-specific processing estimate will be shown on the product page.

Order Confirmation

Once you place an order with PureWell Home, you will receive an order confirmation email at the address provided during checkout. This confirms that your order has been received in our system.

After receiving your order, we coordinate with the appropriate supplier or manufacturer to verify product availability and fulfillment details.

If an item is unavailable, backordered, or subject to an unexpected delay, our team will contact you with an update and your options, including canceling for a full refund.

Payment authorization and capture are handled according to the payment method and checkout configuration used for your order.

Order Shipment

Once your order has been dispatched, we will email you the available tracking information, typically within 24 hours of receiving shipment confirmation from the carrier or supplier.

For products shipped by freight, tracking updates and delivery arrangements may differ from standard parcel deliveries.

If you have not received a shipment update within 3 business days of placing your order, please contact us at purewellhome@gmail.com.

Shipping Locations

We currently ship only to addresses within the contiguous 48 United States, subject to product and supplier availability.

We do not currently ship to Alaska, Hawaii, U.S. territories, military (APO/FPO) addresses, Canada, or other international destinations. Please contact us before ordering if you need delivery outside this area.

Shipping Charges and Free Standard Shipping

The shipping charge for your order is shown at checkout before you pay.

Free standard shipping applies only to eligible orders: orders with a product subtotal of $150 or more (after discounts, before taxes and shipping), made up of products that ship by standard parcel carrier, delivered to a residential address in the contiguous 48 states. Orders under $150 are charged the standard shipping rate shown at checkout.

Free standard shipping does not apply to:

• Business or commercial delivery addresses
• Commercial or industrial systems
• Products that ship by freight
• Destinations outside the contiguous 48 states

Our checkout cannot always tell whether an address is residential or commercial, or whether an order needs a different delivery method. If we find that your order needs a shipping charge different from the one you paid at checkout, we will contact you before your order is fulfilled. We will not charge any revised or additional shipping amount, and will not fulfill the order on that basis, unless you approve it first. If you do not approve it, you may change the delivery address where that resolves the issue, or cancel the order for a full refund of the amount you paid.

Freight Delivery

Some large or heavy products, such as certain whole-house water treatment systems and water softeners, may need to ship by freight carrier. Freight delivery is subject to availability.

Products shipped by freight are not eligible for free shipping. We will quote the freight charge and confirm it with you before your order ships. Where liftgate service or delivery to a limited-access location is needed and available, any additional fee will also be quoted in advance.

We will not charge you any freight or additional delivery fee unless you approve it. If you do not approve the quoted price, you may cancel the order before it ships for a full refund of the amount you paid.

Freight delivery is typically curbside: the carrier delivers to an accessible location at or near the curb or driveway. It does not include indoor delivery, installation, unpacking, or removal of packaging. Freight deliveries may require a delivery appointment and can take longer than parcel shipments.

Shipping Address Changes

If you need to update your shipping address, please contact us as soon as possible. We will make reasonable efforts to accommodate address changes before shipment, but changes cannot always be made once an order has entered fulfillment or has been dispatched.

Address changes after shipment may result in additional carrier charges, rerouting fees, or delivery delays. Where additional charges apply because of an address change you request, we will tell you the charge and obtain your approval before proceeding.

Delivery Times

For eligible in-stock products shipped by standard parcel carrier, our estimates are:

• Order processing: 1–2 business days
• Transit: 2–5 additional business days
• Total: 3–7 business days from the date of purchase

These are estimates, not guarantees. They do not apply to freight shipments, backordered items, or custom and made-to-order products, which may take longer. Where a product-specific estimate is shown on the product page, that estimate applies.

Delivery may also be affected by manufacturer processing, carrier schedules, weather and transportation disruptions, holiday shipping volumes, and remote or limited-access locations.

If we are unable to ship your order within the stated timeframe, we will notify you and give you the option to consent to the delay or cancel for a full refund, as required by law.

Freight Delivery Inspection

For large equipment delivered by freight, we recommend inspecting the shipment carefully upon arrival. Before signing the delivery receipt:

1. Examine the packaging for dents, punctures, tears, or other visible damage.
2. Note any visible damage on the carrier's delivery documentation.
3. Take photographs of the packaging and affected areas.
4. Keep all packaging and paperwork.
5. Contact PureWell Home promptly if your order appears damaged or incomplete.

For visible freight damage, we encourage you to notify us within 24 hours to help with a timely carrier claim. This recommendation does not limit any rights or remedies available under applicable law.

Custom & Made-to-Order Products

Certain water treatment systems may be manufactured or configured after an order is placed and may need additional processing time. Estimated lead times and any cancellation restrictions will be disclosed before purchase. These restrictions do not limit your right to cancel for a full refund if you do not approve a revised shipping or freight charge.

Returns

Returns, return shipping costs, and any restocking fees are covered by our Return, Refund & Cancellation Policy. Restocking fees apply only where disclosed before purchase.

Questions About Your Delivery?

PureWell Home
Operated by Sarvina Commerce LLC
Website: www.purewellhome.co
Email: purewellhome@gmail.com
Phone: (718) 219-5687
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time